A California-based woman is demanding answers from apparel retailer Abercrombie & Fitch after she noticed a major spelling error in one of its NFL-themed merchandise. The glaring mistake has caused outrage on TikTok, where she shared her discovery to more than 62,000 viewers.
In a viral TikTok photo, Monnikah (@monnikahspov) shows a photo of a red San Francisco 49ers cardigan from Abercrombie & Fitch. The embroidery, however, spells the city as “San Fransisco,” leading Monnikah to warn, “Check your Abercrombie gear.”
Monnikah, a football fan, pleaded for Abercrombie & Fitch to fix the mistake. “Does anyone know if @abercrombie will fix this error?” she wrote in the caption. “Can yall please redo them and honor the price we paid?? I love this cardigan! yall have no idea how much I love this elegant and classic cardigan for games.”
She concludes, “Who was in charge of quality control?!”
In a follow-up post, Monnikah shares a screenshot of a chat between her and Abercrombie & Fitch customer service. The representative asks her about her concern, and Monnikah sends them the photo of her cardigan. She tells them about the issue but is surprised by the employee’s response.
“Oh, no worries, that is the spelling in our website item photo,” they reply.
Needless to say, Monnikah was shocked at their response.
“Tried reaching out about this spelling error but didn’t go as I expected it to go,” she added in the caption. “How are they ok with the way they spelled San Francisco?”
In a comment, she shared another screenshot of more messages between her and customer service. She informed them that the cardigan was no longer available on the site, but they kept sending her product listing links.
Indeed, the cardigan cannot be found on Abercrombie & Fitch’s website presently. The rest of the items in the NFL collection do have San Francisco spelled correctly, however.
Many of Monnikah’s viewers urged her to call Abercrombie & Fitch directly and demand a refund. Some made jokes about the error, while others speculated that it could be valuable.
“It was meant to go to Ross,” a top comment read. Another told Monnikah to go back to the store and “show it to them and bring in the manager also. They’re gonna laugh and have no choice to take it back.”
One user said this isn’t the first time Abercrombie & Fitch has messed up merch.
“They always get their sh– wrong!” they said. “I have a jacket that’s missing a Superbowl patch!!!”
A user added that keeping the jacket might be worth it in the long run. “Honestly have them refund you and keep this jacket tho cause you know misspellings are always worth more money later on down road lol.”
But is that true?
Well, it depends. For more collectible-worthy items like cards, coins,...